FREQUENTLY ASKED QUESTIONS
What are subscriptions?
Subscriptions are an easy way to never run out of your favorite product. When you subscribe, you save time and money! Please see the fine print below for more details:
Receive 10% off your subscription on GreatLakesGelatin.com. Only applicable on products that are eligible for a subscription. Applies to US Customers only, excluding wholesale accounts. Cannot be combined with other offers, is not redeemable for cash, is not valid on previous purchases, items that are out of stock at time of purchase, or applicable taxes. This offer may be modified or terminated at any time without notice.
How do I subscribe to a product?
Click an eligible product and select the Subscribe and Save option above the “Add to Cart” button. You will then be asked how frequently you would like to receive the product. You can choose from delivery every month, every 2 months, or every 3 months.
Where can I manage my subscription?
Click this link to sign into your Great Lakes Gelatin account. Once you are signed in, click on Manage Subscriptions. From here you can view your Subscriptions, Upcoming Orders, Purchase History, Shipping Addresses, and Billing Information.
What if I don't have a GLG account?
You can still manage your subscriptions even without a Great Lakes Gelatin account. To gain access to your subscription, click this link and then type in your email. You will be sent an email with a link to your subscription.
How do I skip an order?
Log into your account and go to the Upcoming Orders tab. You will then be shown a list of your upcoming orders. Click on the order you would like to skip, then scroll down to the bottom of the order and click Skip this order.
Can I add another product to my subscription?
A product in my subscription to is out of stock. What do I do?
If an item you're subscribed to is out of stock, you will be contacted via email with an anticipated delivery date.
Can I add multiple addresses?
Yes you can! To add another address, go to the Shipping Addresses tab within your account and click on the Add shipping address button. Once you have finished filling out the information for your new address, click on the Add shipping address button once more at the bottom and your new address will be added to your account.
When will I be charged for my subscription?
Your payment method will be charged the day your subscription order is shipped.
How do I update my billing information?
To update your billing information, log into your account and click on Billing Information. Click on the Send email to update button. You will then receive an email to securely update your billing information.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time.