FAQ
How do I use my points to redeem rewards?
How do I use my points to redeem rewards?
You can redeem your points at checkout. You must be logged in to view the number of points redeemable at checkout.
Can I use multiple discount codes with my order?
Can I use multiple discount codes with my order?
Our cart checkout only allows (1) discount or promotional code per non-subscription order.
When can I start redeeming my points?
When can I start redeeming my points?
A minimum of 1000 points is needed to begin redemption. You will see a dropdown menu that will show you the number of points you have (if any) that can be applied to your order.
Please note, at this time points can only be redeemed on full price items only.
Can I earn points on past purchases?
Can I earn points on past purchases?
No. You will start earning points on the day you sign up to join Loyal-Tea Rewards.
How do I check my point balance?
How do I check my point balance?
Once logged in to your account, you can check your point balance on both the Rewards page or the Account page.
Will my points expire?
Will my points expire?
Your accrued points will expire, but fear not, this expiration is based on your last activity date, not an arbitrary timeline. We believe in rewarding your continued engagement with us, and your points reflect just that.
Last activity date includes whether it's making a purchase, redeeming points, referring a friend, or receiving a reward.
